How can we help?
Questions about your account, your membership, or anything else — we're here to help.
Contact us
Email us and a real person will get back to you. Include the email on your Upspace account so we can find it.
shaun@upspace.teamCommon questions
How do I cancel or change my membership?
Memberships are billed by Apple or Google, so they are managed there. On iPhone or iPad: Settings → your name → Subscriptions → Upspace. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Upspace. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
I paid but don't have access
In the app, open your Membership screen and tap Restore purchases while signed in to the same Apple or Google account you paid with. If that doesn't fix it, email us with the email on your Upspace account.
I can't sign in
On the sign-in screen, tap Forgot Password? and we'll email you a code to set a new one. Check that it's the same email you signed up with — and your spam folder for the code.
How do I delete my account?
In the app: Settings → Delete Account. This removes your account and what you've posted. Deleting the app does not cancel a membership — cancel it with Apple or Google too (see above).
How do I report a post or a person?
Tap the ⋯ on any post or message and choose Report. You can also email us with a link or a screenshot and we'll look into it.
About Upspace
What is Upspace?
Upspace is social media to level UP your health. It's only health & wellness creators, content, and courses all personalized for you. If you want to level UP your faith, fitness, or food, Upspace might be for you.
How does it work?
1. Thousands of health & wellness creators share content. 2. You subscribe for less than a price of a one cookbook. 3. Our algorithm recommends creators, content, and courses based on your evolving health goals and interests. 4. Creators get paid out based on what you watch incentivizing them to create more and more value-able content for you. No ads, so no algorithm tricks to get you addicted. The entire experience is designed with your health in mind.
Why join?
1. Life is about growing, ascending, leveling UP. Upspace is the online space dedicated to helping you level UP. 2. You become who you surround yourself with. And today we spend a lot of time online. By joining Upspace, you immediately surround yourself with like-minded individuals also looking to level UP. 3. You support a greater mission to boost the collective health of the human race. By joining, you are directly supporting the creators that help others level UP, including you. When one levels UP, the collective does too.
How joining supports creators?
Currently, 100% of revenue gets shared back to the creators. Each month, your contribution gets allocated out based on what you watch. If you watch one creator, they get all of it. If your time is split between 5, your subscription is split between them five too. This empowers you to reward the creators providing the most value to you. This incentives the creators to focus on higher value content that helps you level UP rather doing brand deals or ads. This model provides more value to you and makes every interaction with the creators a bit more meaningful.